Frequently Asked Questions
Everything you need to know about our luxury nightwear and loungewear.
How should I care for my silk and cotton garments?
To maintain the longevity of your Derek Rose pieces, we recommend following the specific care label instructions. Generally, our silks should be dry cleaned or hand washed cold, while our high-quality cottons can be machine washed on a gentle cycle.
What is your international shipping policy?
We offer worldwide shipping. Delivery times and costs vary by destination. Please note that for orders outside the UK, duties and taxes may be applied by your local customs office.
How do I determine the correct size for me?
Each product page features a detailed size guide. Our garments are typically designed for a relaxed, comfortable fit. If you are between sizes, we recommend sizing up for loungewear or consulting our customer service team for specific measurements.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of receipt, provided the items are in their original, unworn condition with all tags attached. Please note that for hygiene reasons, certain items like underwear cannot be returned unless faulty.
Can I track my order once it has been dispatched?
Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery status.
Do you offer a bespoke or monogramming service?
We offer professional monogramming services on many of our classic pajamas and robes to add a personal touch. This option can be selected on the product page before adding the item to your bag.